This item qualifies for the Oak Roads Free Extended Warranty program which automatically adds one full year of additional warranty service to the existing manufacturer's warranty.
Returns and Exchanges
Hidesign products can be returned within 20 days of date of purchase. Return the item (new, unused, unmarked, undamaged) in its dust cover and original packaging for a full refund, less shipping costs. Returns are subject to inspection and approval before a credit can be issued. The customer is responsible for the cost of shipping the returned product plus a 25% restocking fee.
Hidesign warrants that the leather, zippers, fabrics and bindings on their products will be free from defects in materials or workmanship for one year from the date of original purchase. Although Hidesign products are made from the finest materials available and by the best craftsmen, their products are not indestructible. This warranty does not cover damages that result from misuse or abuse of the product nor does it cover normal wear and tear or ordinary cosmetic damages such as abrasion, scratches or fading.
If custom work or repair is done on the bag by any individual or any company not authorized by Hidesign, the warranty will be void.
Requesting a Return or Repair
In the unlikely event that you wish to return your Hidesign product or need a warranty repair, contact email@example.com and provide your original Oak Roads order number. Oak Roads will contact Hidesign on your behalf to coordinate your service.
- If you are requesting warranty service, please include images of the item and the area of concern in your original email.
- Oak Roads will issue you a Return Authorization Number (RA#) and provide instructions on where to send your item for repair. No repairs will be processed without this Return Authorization Number.
- Use care in your packing method. Shoulder straps should be placed inside the item. All handles must be positioned away from the body of the case or tucked inside the item to prevent impressions in the leather. We can not be held responsible for any damage caused by improper packing.
- Send your item using tracked delivery (UPS, FedEx, Express Mail, etc.) and provide the tracking information to firstname.lastname@example.org. Oak Roads will not be responsible for the cost of shipping or for packages lost or damaged during shipping. The responsibility for lost or damaged packages will be that of the carrier.
Once the item is received, it is typically repaired or replaced in five business days and shipped directly back to you.