This item qualifies for the Oak Roads Free Extended Warranty program which automatically adds one full year of additional warranty service to the existing manufacturer's warranty.
Returns and Exchanges
Divina Denuevo products can be returned within 7 days after receiving the product. Return the item (new, unused, unmarked, undamaged) in its dust cover and original packaging for a full refund, less shipping costs. Returns are subject to inspection and approval before a credit can be issued. The customer is responsible for the cost of shipping the returned product.
Every Divina Denuevo product is built to last and lovingly handmade from start to finish by two people. Divina stands behind their work and are proud to offer a lifetime warranty covering all craftsmanship (sewing and riveting) and hardware (buckles, D rings, zippers, snaps, and other parts) used in the construction of their products. This warranty applies to product hardware and construction under responsible use.
While their work is designed to provide you with many years of use, Divina Denuevo is not responsible for common wear and tear, use beyond the reasonable useful life of the product or misuse of the product. We sincerely value your patronage and will always do our absolute best to go the extra mile to ensure that you are happy with every Divina Denuevo purchase.
If custom work or repair is done on the bag by any individual or any company not authorized by Divina Denuevo, the warranty will be void.
Requesting a Return or Repair
In the unlikely event that you wish to return your Divina Denuevo product or need a warranty repair, contact email@example.com and provide your original Oak Roads order number. Oak Roads will contact Divina Denuevo on your behalf and coordinate your service.
- If you are requesting warranty service, please include images of the item and the area of concern in your original email.
- Oak Roads will issue you a Return Authorization Number (RA#) and provide instructions on where to send your item for repair. No repairs will be processed without this Return Authorization Number.
- Use care in your packing method. Shoulder straps should be placed inside the item. All handles must be positioned away from the body of the case or tucked inside the item to prevent impressions in the leather. We can not be held responsible for any damage caused by improper packing.
- Send your item using tracked delivery (UPS, FedEx, Express Mail, etc.) and provide the tracking information to firstname.lastname@example.org. Oak Roads will not be responsible for the cost of shipping or for packages lost or damaged during shipping. The responsibility for lost or damaged packages will be that of the carrier.
Once the item is received, it is typically repaired or replaced and shipped directly back to you.