Frequently Asked Questions...

Ordering

1. Why should I buy from Oak Roads?
2. How do I place an order?
3. What forms of payment do you accept?
4. How secure is your payment processing?
5. Should I wait for the item I want to go on sale?
6. Will you price match items that I find for cheaper at another store?
7. What currency are Oak Roads items priced in?
8. Will I have to pay taxes?
9. How do I know if my order went through?
10. What does it mean when an item is Made to Order?
11. How do I know if my laptop will fit in a given laptop case?
12. Why is everything on Oak Roads for men? Can women order?

Shipping

1. What is your shipping policy?
2. What countries do you ship to?
3. Where do your items ship from? Will I have to pay customs and duty?
4. How much will shipping cost? Do you offer free shipping?
5. How fast will my item ship?
6. Do you offer expedited shipping?
7. Will my items ship separately or together?
8. Will I be able to track my packages after they've shipped?

Customer Service

1. Should I contact the original manufacturer for customer service?
2. What is your refund and warranty policy?
3. How long does it take for my refund to show up?
4. How do I return something I purchased from Oak Roads?
5. The color or appearance of my item looks slightly different than the photograph online. How come?
6. Can I exchange my item for a different item, size or color?
7. What do I do if I ordered the wrong item or need to cancel my order?
8. What do I do if my item is damaged or breaks?
9. Do you offer repairs?

Materials & Construction

1. What's the best material for rugged and stylish travel gear?
2. How do I know what leather is right for me?
3. What are the properties of different animal leathers used in Oak Roads travel gear?
4. What is the difference between top-grain leather vs full-grain leather?
5. What is the difference between vegetable-tanned leather vs chrome-tanned leather?
6. What leather finishes are best for my travel gear?
7. Are there any types of leathers I should avoid?
8. What are the properties of the different fabrics and textiles used in Oak Roads travel gear?
9. What other interesting materials are used in Oak Roads travel gear?

Canvas & Leather Care

1. How do I care for the travel gear I purchased from Oak Roads?
2. Do you sell fabric and leather care products on Oak Roads?
3. Which fabric care products do you recommend for your travel gear?
4. Which leather care products do you recommend for your travel gear?
5. Should I protect my canvas and leather from water?
6. Should I protect my canvas and leather from the sun?
7. How often should I clean and condition my leather?
8. Will leather change color over time?

Other Questions

1. I design or make rugged and stylish men's travel essentials. Can I sell them through Oak Roads?
2. I know of some great rugged and stylish items. Can you carry them on Oak Roads?
3. How can I stay informed when you launch new men's travel essentials?
4. I love what you're doing with Oak Roads. How can I help out?

Still have questions? Email customer service at welcome@OakRoads.com.