Frequently Asked Questions...
- Why should I buy from Oak Roads?
- How do I place an order?
- What forms of payment do you accept?
- How secure is your payment processing?
- Should I wait for the item I want to go on sale?
- Will you price match items that I find for cheaper at another store?
- What currency are Oak Roads items priced in?
- Will I have to pay taxes?
- How do I know if my order went through?
- What does it mean when an item is Made to Order?
- How do I know if my laptop will fit in a given laptop case?
- Why is everything on Oak Roads for men? Can women order?
- What is your shipping policy?
- What countries do you ship to?
- Where do your items ship from? Will I have to pay customs and duty?
- How much will shipping cost? Do you offer free shipping?
- How fast will my item ship?
- Do you offer expedited shipping?
- Will my items ship separately or together?
- Will I be able to track my packages after they've shipped?
- Should I contact the original manufacturer for customer service?
- What is your refund and warranty policy?
- How long does it take for my refund to show up?
- How do I return something I purchased from Oak Roads?
- The color or appearance of my item looks slightly different than the photograph online. How come?
- Can I exchange my item for a different item, size or color?
- What do I do if I ordered the wrong item or need to cancel my order?
- What do I do if my item is damaged or breaks?
- Do you offer repairs?
Materials & Construction
- What's the best material for rugged and stylish travel gear?
- How do I know what leather is right for me?
- What are the properties of different animal leathers used in Oak Roads travel gear?
- What is the difference between top-grain leather vs full-grain leather?
- What is the difference between vegetable-tanned leather vs chrome-tanned leather?
- What leather finishes are best for my travel gear?
- Are there any types of leathers I should avoid?
- What are the properties of the different fabrics and textiles used in Oak Roads travel gear?
- What other interesting materials are used in Oak Roads travel gear?
Canvas & Leather Care
- How do I care for the travel gear I purchased from Oak Roads?
- Do you sell fabric and leather care products on Oak Roads?
- Which fabric care products do you recommend for your travel gear?
- Which leather care products do you recommend for your travel gear?
- Should I protect my canvas and leather from water?
- Should I protect my canvas and leather from the sun?
- How often should I clean and condition my leather?
- Will leather change color over time?
- I design or make rugged and stylish men's travel essentials. Can I sell them through Oak Roads?
- I know of some great rugged and stylish items. Can you carry them on Oak Roads?
- How can I stay informed when you launch new men's travel essentials?
- I love what you're doing with Oak Roads. How can I help out?
Still have questions? Email customer service at welcome@OakRoads.com.