Our Simple Price Match Guarantee
We work very hard to ensure that we offer the absolute best prices online and we want you to feel confident that you are getting the optimal price for the product you are ordering.
- If you find another online store that offers a lower price on the same item within six months of your purchase date, please let us know and we will refund your original payment for the difference.
- If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date, we will refund that difference as well.
Our Price Match Guarantee includes the item price, shipping charges and sales tax.
Requesting Your Price Match:
To request your Price Match, simply email us your Oak Roads order number and a link to the same product advertised at a lower price either on our own website or on a competitor's website.
- If it is within 6 months from the date of your order and meets the refund criteria outlined below, we will happily refund the difference on your original order.
- Refunds will be issued to the original payment method that you used when placing your order.
To receive our Price Match Guarantee, please ensure the following:
- You must purchase the item from Oak Roads before requesting your Price Match Guarantee.
- The competitor must be an online store and cannot have a physical retail location.
- The competitor must be an Authorized Retailer for the product in question (Oak Roads is an Authorized Retailer for all of the brands we sell).
- The item must be new, undamaged and in stock on the competitor's website.
- The lower price must be available to the general public. Promotions such as mail-in rebates, members' discounts, coupons and 'buy one, get one free' offers are not eligible.
- The competitor cannot be a discounter or auction website (i.e. Overstock, eBay, etc.).