Returns and Exchanges
JMB Lifestyle products can be returned within 10 days after receiving the item. Return the item (new, unused, unmarked, undamaged) in its dust cover and original packaging for a full refund, less shipping costs. Returns are subject to inspection and approval before a credit can be issued. The customer is responsible for the cost of shipping the returned product.
Requesting a Return
In the unlikely event that you wish to return your JMB Lifestyle product, contact firstname.lastname@example.org and provide your original Oak Roads order number. Oak Roads will contact JMB Lifestyle on your behalf and coordinate your service.
- Oak Roads will issue you a Return Authorization Number (RA#) and provide instructions on where to send your item for repair. No repairs will be processed without this Return Authorization Number.
- Use care in your packing method. Shoulder straps should be placed inside the item. All handles must be positioned away from the body of the case or tucked inside the item to prevent impressions in the leather. We can not be held responsible for any damage caused by improper packing.
- Send your item using tracked delivery (UPS, FedEx, Express Mail, etc.) and provide the tracking information to email@example.com. Oak Roads will not be responsible for the cost of shipping or for packages lost or damaged during shipping. The responsibility for lost or damaged packages will be that of the carrier.