This item qualifies for the Oak Roads Free Extended Warranty program which automatically adds one full year of additional warranty service to the existing manufacturer's warranty.
Returns and Exchanges
Royce Leather products can be returned within 30 days of date of purchase. Return the item (new, unused, unmarked, undamaged) in its dust cover and original packaging for a full refund, less shipping costs. Returns are subject to inspection and approval before a credit can be issued. The customer is responsible for the cost of shipping the returned product.
All Royce Leather goods are guaranteed for 1 year to be free from any and all manufacturing defects in materials and workmanship. The guarantee starts from the date the product was purchased.
Please note that this guarantee does not cover normal wear and tear caused by product abuse or neglect including: abrasions in fabrics, leathers, or parts; exposure to extreme temperatures, solvents, acids or liquids. The guarantee also does not cover common carrier damage.
If custom work or repair is done on the bag by any individual or any company not authorized by Royce Leather, the warranty will be void.
Requesting a Return or Repair
In the unlikely event that you wish to return your Royce Leather product or need warranty repair, contact firstname.lastname@example.org and provide your original Oak Roads order number. Oak Roads will contact Royce Leather on your behalf to coordinate your service.
- If you are requesting warranty service, please include images of the item and the area of concern in your original email.
- Oak Roads will issue you a Return Authorization Number (RA#) and provide instructions on where to send your item for repair. No repairs will be processed without this Return Authorization Number.
- Use care in your packing method. Shoulder straps should be placed inside the item. All handles must be positioned away from the body of the case or tucked inside the item to prevent impressions in the leather. We can not be held responsible for any damage caused by improper packing.
- Send your item using tracked delivery (UPS, FedEx, Express Mail, etc.) and provide the tracking information to email@example.com. Oak Roads will not be responsible for the cost of shipping or for packages lost or damaged during shipping. The responsibility for lost or damaged packages will be that of the carrier.